a person answers.
For app help, privacy requests, moderation appeals, or a safety concern, email contact@offscriptfoundry.com.
contact
- Report a reel from its menu; it enters the private moderation queue.
- Block an account immediately from the same menu.
- Delete one reel from its menu or the complete account in Settings.
- Do not send a password, Apple credential, access token, or someone else’s recording through email.
01 · app problems
Email contact@offscriptfoundry.com with what you expected, what happened, your iPhone and iOS versions, the HA. version, and the steps immediately before it. Review screenshots first and cover private information you do not want to share.
02 · recordings and recovery
Practice recordings stay on your iPhone, so support cannot see or recover them. Deleted local work cannot be restored. If a Room post fails to delete, keep the app installed and contact support; the app preserves the credential needed to retry without restoring your local recordings.
03 · account deletion
Use HA. → Settings → Delete Everything. The app first removes Room media, account data, the Supabase identity, and Sign in with Apple authorization, then erases the iPhone copy. If deletion remains pending, email support with your file number. Never share a token or password.
04 · reporting and safety
Use “report this reel” or “stop seeing this person” in the reel menu. Reports are reviewed on a 24-hour operating target. You may email support with your file number and the approximate time of the issue, but do not send someone else’s audio. If there is an immediate threat or emergency, contact local emergency services; email is not an emergency service.
05 · privacy and terms
Read the Privacy Policy and Terms and Room Rules. The same support email handles questions or rights requests.